At Paul Trails, we are committed to providing you with a seamless and reliable shipping experience. This Shipping Policy outlines the terms and conditions for the shipping of your orders placed through our website. By using our website and placing an order, you agree to the terms outlined in this policy.
1. Order Processing and Handling
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Order Confirmation: After placing your order on Paul Trails, you will receive an order confirmation email with the details of your purchase. Please review this email carefully to ensure that all information is correct.
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Order Processing Time: Orders are processed Monday to Friday, excluding public holidays. Orders are usually processed within 1–2 business days from the time of purchase. You will receive an email notification once your order has been shipped.
2. Shipping Methods and Costs
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Shipping Method: We use third-party shipping carriers to deliver your orders to your specified address. Shipping methods and delivery times vary depending on your location.
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Shipping Costs: Shipping costs are calculated at the time of checkout based on the delivery location and product size. You will be able to review the shipping cost before completing your purchase.
3. Delivery Locations
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Worldwide Shipping: Paul Trails offers global shipping to most locations around the world. However, certain areas may have delivery restrictions due to local regulations. If we are unable to deliver to your location, we will notify you as soon as possible.
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Delivery Time: Delivery times depend on the destination and the shipping method selected. Estimated delivery times will be provided at the checkout.
4. Cash on Delivery (COD)
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Payment Method: As part of our payment system, Paul Trails only accepts cash on delivery (COD) as the payment method. The full payment for your order will be collected at the time of delivery. No payment is required when placing the order online.
5. Order Tracking
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Tracking Information: Once your order has been shipped, you will receive an email with tracking information to monitor the progress of your shipment. Please note that tracking may not be immediately available for some regions, but you will be updated on the status of your delivery as soon as possible.
6. Shipping Delays
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Unexpected Delays: While we strive to deliver your order on time, there may be occasional delays caused by circumstances outside of our control, such as weather conditions, customs delays, or issues with third-party shipping carriers. We will do our best to keep you informed if any delays occur.
7. Shipping Address
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Accuracy of Shipping Information: It is important that you provide accurate and complete shipping information during checkout to ensure timely delivery. Paul Trails is not responsible for delays caused by incorrect or incomplete shipping details provided by the customer.
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Address Changes: If you need to update your shipping address after placing an order, please contact us immediately at [email protected] If your order has already been shipped, we may not be able to change the shipping address.
8. Missing or Damaged Items
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Damaged Goods: If your order arrives damaged or incomplete, please contact our customer service team immediately at [email protected] details and photos of the damaged items. We will work with you to resolve the issue as quickly as possible.
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Missing Items: If you believe that any items from your order are missing, please notify us within 7 days of receiving your shipment so we can investigate and resolve the issue.
9. Customs Duties and Taxes
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International Orders: For international shipments, customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the shipping cost. We recommend checking with your local customs office for any additional fees that may apply to your order.
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Customs Clearance: Customs clearance may cause additional delays, and we cannot be held responsible for any delays caused by customs inspections or fees.
10. Contact Us
If you have any questions regarding shipping, need assistance with your order, or have concerns about your delivery, please contact us at:
Paul Trails
Email: [email protected]